Spare.co.ke Privacy Policy

This Privacy Policy outlines how Spare.co.ke ("we," "us," or "our") collects, uses, maintains, and discloses information collected from users (each, a "User") of the Spare.co.ke website (the "Platform").

We collect information from you when you actively engage with our Platform, such as when you:

• Register for an account on our site.

• Place an Order for products or services.

• Submit a Request (e.g., customer support query).

• Respond to a survey or complete a contact form.

The personal information we may ask you to provide, as appropriate, includes your:

• Name

• Email Address

• Phone Number

• Delivery Address (for order fulfilment)

• Payment Information (processed securely, as described below)

You may, however, visit our site anonymously without registering or placing an order, but you will not be able to utilize services that require personal information.

We implement a variety of security measures to maintain the safety of your personal information, especially when you place an order or access your account.

• Secure Transactions: All provided sensitive information, including credit card and mobile payment details, is transmitted using Secure Socket Layer (SSL) technology and is handled by trusted, certified payment gateways.

• No Storage of Sensitive Data: After a transaction is complete, your private financial information (e.g., full credit card details) is not stored on our servers.

• Access Control: We restrict access to your personal data to employees, agents, and contractors who have a business need to know that information to process transactions or provide services.

We value your privacy and trust. We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes.

We may disclose your information to the following parties only:

• Trusted Third-Party Service Providers: We may share information with trusted third parties who assist us in operating our website, conducting our business (e.g., delivery and logistics partners), or servicing you, provided that those parties agree to keep this information confidential.

• Legal Compliance: We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect our or others' rights, property, or safety.

When you register for an account or place an order on our Platform, we process and retain your personal data for as long as you maintain an active account or as long as necessary to fulfil the purposes for which it was collected.

Your data will be retained until you specifically request to delete your account or unsubscribe, subject to any legal obligations that require us to retain certain records for a specified period.

Our website, products, and services are directed to individuals who are at least 18 years of age or older, or individuals under 18 under the supervision of a parent or guardian. We do not knowingly collect information from anyone under the age of 18.

Should we decide to change our Privacy Policy, we will post those changes on this page and update the Policy’s effective date below. We encourage you to review this Policy periodically for any updates.

Effective Date: October 22, 2025